Maintenance Requests:  Non-emergency maintenance issues can be handled one of two ways.  Email Troy@RappoldPropertyManagement.com or call the office and talk with one of our management staff regarding your problem.  Please be sure to leave your name, address, and phone number(s) and the specifics of your concern.

Tenant Move Out Instructions:  According to your signed rental agreement, you are required to give at least 30 days written notice before vacating your rental.  We are happy to take notices over the phone; however they do have to be followed up with something in writing that includes your name, address, and the dates you plan to vacate.  Please keep in mind that if you are on a current lease, a lease buyout fee will apply which is usually equal to one months rent.

Upon move-out, please return your keys to our office located at 1125 SE Madison Street Suite #201 or call (503) 232-5990 to set up a walk through with a member of our staff.  Should you need extra time, please contact our office to arrange this.  In most cases our units are not pre-rented and extending your stay won't pose a problem.

Refund of Security Deposits:  Your deposit will be refunded within the state mandated timeframe of 31 days after move-out, assuming there is no damage to the unit and it has been cleaned thoroughly.  This includes, but is not limited to stovetop/ovens, fridge/freezers, tubs, toilets, cabinets, all surfaces wiped down, swept, mopped and/or vacuumed.  If professional cleaning is necessary after you have moved out, any costs incurred will be charged to you.  In addition, please remove all personal belongings from the unit, as removal and/or storage fees will apply for anything left behind.